Meet Our Team
Kenneth Warren, President
Ken has worked in international education since 1992. He founded EP in 2002 after working for credential evaluation agencies, ECE (1992-1999) and WES (1999-2001). A frequent presenter at conferences in the US and abroad; he is a specialist in credential evaluation methodology, international systems of accreditation and recognition in higher education. Ken is currently VP of Standards for TAICEP, has served as Chair of NACES and as a member of the ACE Board of EAIE. He is the author of various academic guides including AACRAO Student Records Management: A Handbook and the Guide: A Resource for International Education Professionals.
He holds a B.A. in History and Russian Language from the University of Wisconsin-Milwaukee. His graduate education is in Public History from the University of Wisconsin-Milwaukee.
Bernard Ramos, VP & Director of Evaluations
As VP and Director of Evaluations, Bernard supervises day-to-day operations of the Evaluation team. Bernard works to develop EP as a resource for international students and institutions alike, helping admissions offices to develop highly reliable practices in credential evaluation. He has presented at regional and national conferences and has conducted credential training workshops for numerous institutions over the years. Bernard is currently Chair of AACRAO’s Asian Pacific Island Caucus.
Bernard received his B.A. in International Studies from DePaul University and completed a Research Diploma on the EU Framework at Sciences-Po in Paris Institut D’Etudes Politiques de Paris.
Cheryl Zolotar, Director of Operations
As Operations Director, Cheryl oversees daily activities to ensure all office processes are running smoothly. Cheryl has been with EP since 2011. Prior to joining EP, she served as Assistant Director of PLAC/Registrar at Kaplan University.
Cheryl holds a B.A. in Communications from the University of Iowa and an M.S. in Management from Kaplan University.
Nicholas Heuer, Documentation Manager
Nick supervises daily operations of the Documentation team at EP. In this role, he authenticates credentials, manages a team of documentation specialists and communicates country-specific documentation requirements to applicants and institutions. He conducts research on emerging documentation trends and attends international education conferences as a presenter and representative of EP. Nick joined EP in 2013 after working in customer service for the Flexible Benefit Service Corporation.
Nick received a B.A. from the University of Missouri with an emphasis in Latin American Studies and a Multicultural Certificate.
Jennelle Dronkers, Marketing & Client Relationship Manager
As Marketing & Client Relationship Manager, Jennelle serves as primary liaison between EP and its current and prospective institutional and organizational partners. In her role, she focuses on building and implementing outreach strategies to communicate EP’s not-for-profit public service mission. Prior to EP, Jennelle worked in international admissions for Navitas UK and, more recently, served as an international student advisor at Loyola University Chicago.
For more information on setting up a partnership with EP please contact Jennelle.
Jennelle holds a B.A. in English from Florida State University and an M.A. in Journalism from Brunel University London.
Monica Austria, Verification Manager
In her role as Verification Manager, Monica supervises daily processes of the Verification team. She communicates with EP’s onshore and offshore institutional partners to verify the authenticity of submitted academic records. Monica joined EP in 2012 and has served on the Administrative Team, the Documentation team and the Evaluation team.
Monica received a B.A. in International Relations from Boston University.